is there a way to view my ups account number in shipstation.com
is there a way to view my ups account number in shipstation.com?UPS is claiming that when created a label a month ago it was created using an ups account number that is not mine.
Forum Posts
Resolved! American Express Card Not Receiving x3 points on shipping
Shipstation recently changed how postage is getting billed on credit cards. For us American Express users we received x3 points on all shipping and postage charges but not anymore. Since shipstation no longer bills postage through stamps.com and now ...
Sites that use Shipstation and Squarespace
Does anyone use both Shipstation and Square space together for your website? If so can you please drop your website links. I'm wanting to see what it looks like from a customers point of view while shopping.
Unable to add Fund to the account
Hello,I have been trying to add more fund on the Ship Station Canada account but it does not allow me to add the fund even though the source fund is available.The above error message appeared. Trying to find customer support for shipstation Canada to...
Very low compensation for package loss.
Hello community,I have filed my first claim with Shipstation for package loss and found out that the maximum insurance coverage for the package is only 50€(!). The shipping service is DPD.Since I was promised in January that all packages are insured ...
Cannot Purchase UPS Labels
Not able to purchase UPS labels for over 24hrs now, this is greatly affecting my business shipping timeframe with my customers as most of my customers request their packages be shipped with UPS. When is this expected to be resolved?
Resolved! Beware of large UPS shipments
I set up a 37 box shipment using the ShipStation UPS integration (which goes through Stamps.com). $833. For some reason UPS billed an adjustment for a second box on the same package sending my stamps.com balance way negative. It’s been 3-4 days and i...
Sendinf back data via API
We submit shipments and tracking using an API we created. We are sending "FedEx" as the carrier, but ShipStation is listing it as "other"Is the carrier case sensitive?
Shipstation By UPS Account Locked out 30 Minutes
Every time I try and print a label through my account for UPS it says my account is locked, AFTER taking my money for stamps.com. Checked all FAQ's and even did the live chat. The live chat was extremely unhelpful as they pawned me off onto stamps.co...
Resolved! Amazon Buy Shipping Error
We installed the Amazon Buy Shipping carrier option today, but we're getting an error. Where do we accept the terms and conditions? When selecting Amazon's UPS shipping option, we can't get a rate. Instead, it shows:"The Amazon Terms and Conditions w...
Shipstation API Quantities with Decimals
Hello all, in our industry of print, promo, and apparel we regularly pick/pack/ship paper products that have a decimal point in the quantity field. Example, 2.5M is 2,500 and must appear as 2.5M for our clients. The ShipStation API currently doesn't ...
ExceptionMessage":"Object reference not set to an instance of an object.
Hi Team,I am using the Shipment CreateLabel API in php, but I am getting the following error {"Message":"An error has occurred.","ExceptionMessage":"Object reference not set to an instance of an object.","ExceptionType":"System.NullReferenceException...
BigCommerce Update in March 2023 Equals BigProblems!
Two out of three of our BigCommerce selling channels (one selling channel for each website we manage) received some kind of store connection update. The end result was that two new selling channels popped up without any of our automations, packing sl...
Please add Evri parcelshop integration
We are currently unable to use the parcelshop/locker options offered by Evri for UK domestic parcels as shipstation cannot pass the Shop/locker ID to Evri in pre-advice. Please consider adding this function.
Received 400 error in Dev Console when attempting to import orders from a csv
I'm trying to import orders from a csv from squarespace. When I attempt to upload, I get an error message that just says "error". Super unhelpful in determining what is wrong with the csv.When I press the button to upload my file, a 400 status code i...
Use a third party's FedEx account for a shipment
Original post by user Andy Lafler I have a fedex account with Shipstation but my customer wants me to use his account number to ship some items. i don't see where I can enter a different fedex account number
Prices for shipping companies not linked
Hi,It would be great to customize shipping prices for companies not sharing the real shipping prices. GLS is registered but has no prices based on weight and size. With a table created by the account manager, mixing packages informations and destinat...
GLS Manifest
Hello,Some important informations are not printed on the GLS labels (at least in France) : - contact name - references- company nameIs it planned for the next upgrade ? I reached GLS Support team and they told me to see with ShipStation dev team.Than...
Amazon Buy Shipping wont work in SS - Email Verification Error
Trying to configure SFP Amazon orders using Amazon Buy Shipping.SS just gives me this error for any A B Shipping service selected"amazon_email" must be a valid email (Validation). (400, 24ac85ad-b076-4ea8-a39c-d4015699c21a) Tech ticket raised yesterd...
Amazon Buy Shipping - Not all services availible on SS
Anyone any ideas or experience when using Amazon Buy shippingNot all the services that appear on Amazon Seller Central are available for us on Shipstation, with many ones we would like to use not available to us.We have tried deleting the carrier lin...
Unable to Connect (Prestashop 1.7.8.8)
Can anyone help with this error?Connection Test Failed!Invalid XML. Error: ''doctype' is an unexpected token. The expected token is 'DOCTYPE'. Line 1, position 3.' We received: '
Label formatting for Endicia to match Stamps.com (letter/flats class mail)
Endicia's USPS letter class mail (flats) uses a different format from the Stamps.com option, while all other services look the same. For consistency and easier format to read/use, it would be useful to be able to apply the same label format from Stam...
Amazon Buy Shipping - Cost per label Removed
Has anyone else spotted the Amazon buy shipping intergration page was updated on 31st Jan, and has removed the reference to the 25p or $0.30 per label surcharge, its also not on when adding the API.Have opened a case, but i stumped the people at othe...
Resolved! NEW SHIPSTATION FEES FOR AMAZON BUY SHIPPING?!?
Just received this notification today. We pay enough already to Shipstation... If Amazon is the true source of the fee, I'd love to get those details from Shipstation... and I'll retract... otherwise this is just greed on the part of ShipStation.
Packing Slips for Amazon Sales
Hi, We are a new-ish Shipstation user but a long standing Amazon Seller. We have moved most of our shipping to shipstation. We still print our packing slips on Amazon as this is what we have always done in the past however there is a benefit to us fo...
QR Code for Shipping Customers
It would be a huge benefit for us to be able to send our Rerouted Customers a QR code for shipping USPS or UPS instead of having them print their labels. Since Amazon already does this- more and more customers are starting to wonder why we don't. We ...
FedEx OneRate Returns
So Shipstation makes it quite clear that FedEx One Rate can't be used for returns. This is a real pity. I don't understand why it cannot just create a return label with the send to and recipient swapped. Has anyone found another way to make this work...
How can I set up UPS daily pick up?
I pay around $13/week for Fedex daily pick up.I wonder how can I do that with UPS(shipstation). Before I asked to ShipStation tech support, and it looked like they don't know well about it. Thank uyou.
ShipBob Integration
When will the ShipBob integration be ready?When you click on "connect" in ShipStation it says it is currently being updated but there is no other information.
2023 Postal Calendar
Shipstation online still has the 2022 postal calendar listed, but nothing yet for 2023. Since shipstation Shipped Items report only functions on shipping days for those particular carrier, I need a current calendar. As an example, it was MLK Jr. day ...
