Shipstation's integration with Royal Mail does not recognise Isle of Man as a UK domestic service. It only offers international services. According to Royal Mail, IoM is available for domestic services and not subject to customs documentation. https:...
We have been using click and drop for a number of years and have combined different companies and connect all via their API. We have recently been trying out shipstation with some issues, but we're trying to power through. On C&D it allows you to set...
Hi, has anyone found a workaround or resolution to not use Amazon Buy Shipping for a Prime Order? As of OCT 1 this is no longer an Amazon requirement. However, I cannot generate a non Amazon Buy Shipping Label within ShipStation for a Prime Order. My...
Hi there, We use FBA UK to fulfil a portion of our orders. At some point in the last few weeks, the tracking links which historically have been populated on our Shipstation generated Shipment Notification emails have stopped populating.The tracking n...
Shipstation takes forever in answering a trouble ticket. At the very least the could answer back and say we are working on the problem but nope, not a single word about the issue. They don't seem to care about there customers. If they don't have time...
I cannot add funds. Comes up "an error has occurred". I tried several times.
I keep putting this off, but I can't get my store to connect to shipstation. I go through the process as described, and when I test the connection, I get this error message:Connection Test Failed!Invalid XML. Error: 'The 'meta' start tag on line 1 po...
Hi,I keep getting this alert: Property: shipment.References. Error: The billing preference DPT is missing or its value is invalid. (Generic). (400, fe739f8d-84ee-436a-9088-56eaf19c9fd1).I just can't create and print my labels. Have you ever get this ...
Our negotiated rates with UPS are much better than the UPS by Shipstation option so we want to remove it from shipping options. I tried switching it off under carriers but had no luck.
So aggravated! trying to use shipstation ups account and cannot get any labels. Was working fine last week. I have been on hold on the phone since 11 am, it is now 2:15 pm. I have started a ticket and got an email saying that help was on the way. sti...
It appears that Shipstation has stopped automatically importing the customer's phone number for Canada Post's labels. This change has required us to manually input a phone number on each individual label in order to proceed, which has added a signifi...
Upon checking one of my shipments, I discovered that it was canceled. One possible reason is that the fulfillment SKU was not found in the fulfillment center’s system. I have since updated the fulfillment SKU and would like to resend the shipment to ...
Hi community members,I have a task to control if orders were shipped from our warehouse within a certain period of time (2 days for us).I made a script which uses the order's tracking information, and when it still sees "Label Created" or "Not Shippe...
I understand that ShipStation will only show customers the cheapest rate for each service our store uses. Our business offers parts for machines that when broken, stop production of our customers. When a part breaks, they often want it as quickly as ...
help... i need help connecting printful/shopify to walmart
Squarespace have just implemented a new Pickup option, which is great, but the orders don't then come through to Shipstation. We use Shipstation to collate all our orders from different stores for the day so if pickups are missing that is a bit of an...
Hello,Our own warehouse became Amazon prime in Germany. That's why some of prime orders are coming us directly with "Amazon Prime Order tag". Unfortunately, We can not create label because this orders are on "Pending Fulfillment."I reached to support...
We have 2 UPS accounts with different agreements/rates. Trying to have 1 account with only 2 day air enabled and the other account with Ground enabled. Tried changing but affects both accounts apparently. For reference on the help section:Currently, ...
We are a drop shipping service that ship from 1 central location but change the return label address to our clients name and address on each order. We do this by setting up a "ship from location" for each client in shipstation with the Pick Up addres...
Anyone else finding the label printing issue with Yodel restrictive. I am not sure what the logic is behind having to manually forward date every order before a label can be printed. It is not a feature with any other carrier. We are steering clients...
Can you please replicate the UK (and perhaps elsewhere) by enabling the Fedex Regional Economy Service in Europe? This is by far the best rates we have for EU shipments and without it we may struggle to use Shipstation due to the cost of other servic...
How do I go about getting my shipping carrier service listed under carriers?
I have customers complain on a regular basis that the shipping quotes given are automatically filtered by what Shipstation feels is the best option. This is such a ridiculous feature in my opinion. Let the customer choose!For example if a customer is...
Hello,I'm wondering if anyone knows how to configure the live rates to display the correct shipping to our customers? For example, the picture I've attached, the shipping is incorrect. That product will fit in a Medium Flat Rate, but not priority mai...
Hi guys,Recently, I experienced an order imported into awaiting shipment even refunded on WooCommerce.As the customer service said, Shipstation will only pick up fulfilled, paid and cancelled order, but not the refunded order.And I found that the sim...
Seems like this UPS strike is really going to affect our shipping costs. When I compare UPS Ground rates with Shipstation to our "Discounted" Fed Ex Rates, Fed Ex is 30-40% higher for Ground Home Delivery. Is anyone getting better or similar rates to...
Hi Shipstation team,We ship to all parts of Australia and the providers you have don't cover all areas where we ship to.We now see that our main provider Aus Post will now incur an additional 13 cents per transaction just so we can ship our product t...
We have been attempting to add an additional carrier to SS for over a week with no success. After selecting the carrier, we are redirected to that carrier's login, once logged in, it just goes to a white blank screen.We have contacted support about t...
If UPS goes on strike, will Shipstation waive the additional subscription fees for connecting FEDEX carrier services during the strike duration?We can't very well ship with UPS when they are on strike because it is a dumpster fire. I lived through a ...
I have multiple UPS accounts on my ShipStation, and I have access to their negotiated rates when I select shipping from the drop-down menus within the order. However, when I open the rate browser, I can only see UPS Ground - UPS Next Day Air Early, I...
