Carrier Integrations
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Third Party account dropdown (Shipping Options)

Hi,We are using the integrated UPS account created by Shipstation to ship our orders. Some customers want to have us use their own UPS accounts to ship some orders. I do not see the "dropdown" menu under "Other Shipping Options" to select another acc...

norbertsf by New Contributor
  • 690 Views
  • 0 replies
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Pick List and Labels

Small and medium-sized businesses usually ship their products with a barcode-free system.This is faster and more practical.But sometimes there may be stock fluctuations.In order to prevent this, it would be great to be able to see the number of stock...

Loomis Express Integration

When will the Integration with Loomis Express work? When I try to connect my account I get the error code "Authorization for this request was denied by the module. (3b87624a-861a-466b-9ff6-148a6239e7c7)"

Australia Post Fuel Surcharge

Hello Friends. Is there a way to ensure Shipstation adds a fuel surcharge to the quoted rates? Australia Post has a 2.7% fuel surcharge which is not included the quotes Shipstation provides for this carrier. When I log into my carrier account directl...

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makebadges by Occasional Contributor
  • 751 Views
  • 0 replies
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Label printing error

Instead of shipping rate showing error icon with message "an item with the same key has already been added", no idea what this means and need quick fix to get order out. Any suggestions?

TM2022 by First-timer
  • 1138 Views
  • 1 replies
  • 0 kudos

myhermes UK

Shipstation only integrate with Hermes Corporate accounts and do not currently have an agreement to have API integration built for myHermes (non corporate) I also understand Hermes is a Shipstation carrier service, but I would like to use my pre nego...

tansales by Contributor
  • 785 Views
  • 0 replies
  • 0 kudos

Problems with Quoted UPS shipping Rates

I have integrated ShipStation with my Wix website. On said website, when a customer chooses UPS for shipping, one price is quoted. However, when I actually purchase the shipping label through ShipStation it is a substantially different price. Any sug...

Lost Items in shipping

Hello everyone, USPS seems to be very slow at delivering our packages. We think they have lost some packages as the tracking has been stuck at the same place for a couple of days now. If I void the labels to create new shipments for the orders will I...

Object reference not set to an instance of an object

Hi there, Perhaps someone has the same issue? Each time we try to ship a package the system displays the same issue: Object reference not set to an instance of an object. We are using our own Fedex UK account, however we are not able to ship any pack...

Vero by First-timer
  • 7216 Views
  • 3 replies
  • 3 kudos

Insurance communication issue to sendle

Does anyone else have the issue where if they opt to add extra insurance to their package within Shipstation, it doesn't communicate it to sendle? I send products that are valued higher than sendles standard $200 coverage, sendle allow you to add add...

Rose by First-timer
  • 1005 Views
  • 1 replies
  • 1 kudos

Hermes UK

Hi, i want to integrate my Hermes account but i do not have a Hermes Corporate account. When will it be possible to use the standard Hermes?

tansales by Contributor
  • 1032 Views
  • 1 replies
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Resolved! Carrier Pick up

Hi there! Is the first time I'll be using carrier pick up for USPS. Any one knows if USPS picks up media mail?? And if they pick up, do you have to send it in a special way? TX

Alexx by New Contributor
  • 2540 Views
  • 2 replies
  • 2 kudos

UPS Simple Rate

Can we please get UPS Simple Rate integrated into the carrier/service level selections? Our UPS rep is offering us very nice rates to ship using Simple rate, but it's not a selection as yet.I would like to be able to offer our customers a UPS service...

No option to select service when creating a return

Hi, I can process orders but when it comes to processing a return label I no long have the drop down menu to select a service. I have always used the same method and it's always worked fine, what could have happened since this morning?Thanks

Nigel by First-timer
  • 2338 Views
  • 2 replies
  • 0 kudos

Unable to use UPS

A week ago UPS disappeared as a carrier on my Shipstation bronze account. In a chat, tech support said UPS had locked the account. I checked with UPS, they said there is no problem with the account. I can log into UPS and ship with the same account d...

info35 by New Contributor
  • 2386 Views
  • 3 replies
  • 0 kudos

Request to Add eBay International Standard and GSP

eBay International Standard and GSP are both eBay shipping options; the foremost option is a cheap Delivered Duties Unpaid service, while GSP is Delivery Duties Paid (DDP) shipping program. Buyers pay duties and tax during checkout on eBay and will n...

UPS World Wide Shipping Rates

I have WooCommerce. I ship internationally to Canada, no other countries. My UPS plug-in returns a variety of rates to my Canadian customers. However, when I attempt to create a label, I only get one rate. The UPS World Wide rate of $70. Why?

Jane Ship Option

It would be very helpful and more convenient if we could see an integration with Jane Ship: Where Jane pays for the shipping and takes it out of our payments.

KaylaT by Contributor
  • 690 Views
  • 0 replies
  • 1 kudos

UPS Collect

Why is shipping by UPS Collect, using a customer's account number, not an option already. We are a company that ships to other companies and most of them want to use their UPS account numbers. Not having this option may deter me from using ShipStatio...

dgentz by First-timer
  • 1057 Views
  • 0 replies
  • 2 kudos