When joining Shipstation we were told APC overnight was being added as a courier option and would be available within the next few months. However, many months later, the courier is still not available. Please could you add APC Overnight as a courier...
Hi All, I just got Shipstation and I'm trying to figure out how I can integrate Shipstation's shipping rates to show during customer checkout in Shopify. If there isn't a way to automatically connect this, where would I be able to see all of Shipstat...
When shipping on Shipstation's UPS account, I have not been able to get any refunds from shipstation when Overnight shipments don't show up on time. UPS guarantees their shipments to arrive next day, or refund your shipping. Sometimes this shipping c...
When I try to print UPS labels, I keep getting the error message "The UserId is currently locked out, please try again in 30 minutes." I've waited for 30 minutes and I am still unable to print labels.This is extremely frustrating because your system ...
When purchasing a label through Shipstation for UPS ground, the return address lists the phone number and company name above the address. These are not present on the 'ship from' address, and I don't want the company name there, just my full name. Ho...
I am not able to get all the rates to show in my store. ShipStation is showing the lowest rate for the shipment only. I can not figure out how to fix this and so far after weeks the S.S. support can not figure this out. I need UPS and USPS because so...
It would be great if you could view the Estimated Transit Days for the GLS Carrier, like it does for all other carriers.Would like it to be viewable on the processing screen and the rate comparison screen. This way my team can choose the most cost ef...
It would be great if ShipStation could scrape the carriers I have set up, to select the best shipping rate to use for an order. It would save a lot of fulfillment time if the best option was served up instead of having to search for it.
Original post from user Michael Vandermeer I've activated UPS Ground Freight in Shipstation but I cannot figure out how to actually use it on an order. Can anyone offer some advice?
When adding USPS from an existing account retrieves error 500 - Credentials are fine currently used to logging in USPS website. Any suggestion?
Dear ShipStation Team, We sell on multiple platforms, and lots of them forbid to use Amazon Logistics. Since the main part of our inventory are at the AMZ WH we have to fulfil order by AMZ. But, we can’t accept AMZ Logistics as a carrier. So, please ...
Hey, We would like to ship something ground on Thursday or Friday using UPS ground to destinations that are within the UPS shipping radius that should get the packages to arrive by Saturday. However, when we check "Saturday delivery" we are not able ...
Hello there. I have been using Shipstation to connect my Shopify orders with my FBA multi-channel fulfillment. Everything was fine up until the day before yesterday when I tried to send some orders. In the app I a getting a error message when I click...
Hello, I am trying to setup UPS Sure Post in my store settings for delivery options and live rate. However it is not showing rate for UPS Sure Post, just my UPS ground, next day air, 2nd air etc. It also shows USPS rates. Why is not showing UPS Sure ...
Hello,is return details available in shipments model in ShipStation API?If not where do I get those details in API.
Does ShipStation Support FedEx Freight LTL
I’d like to request a feature request of disabling the shipping notification emails sent by the carriers as part of the OneBalance carrier setup.It is not a good customer experience to receive two shipping notification emails - one branded and sent f...
Can you do that it should make just 1 call for all carriers? Because it does 1 second for 4 carriers, so that's 4 seconds.
Is there a way to set funds for carriers autmaticly?
Hello It is my understanding that Shipstation decided not to pass the shipment value information to Fedex. Therefore when you ship via Fedex using Shipstation and the shipment is lost and the value was over $100, Fedex liability would be limited to $...
Hello, We would appreciate ShipStation adding a Multi-Package option (plus sign next to package) for GLS parcels. Not having this option is very limiting compared to FedEx and UPS. Thanks,APX.
When we purchased a UPS label for an Amazon order whose account do we use? Shipstation or Amazon? We do not want to use an Amazon account since we cannot open damage or lost orders claims. If it is shipstation account, can we open claims ourselves? C...
FedEx Canada has upgraded its International Priority Services. ShipStation has not updated its system consequently FedEx International Priority First and FedEx International Priority are the only 2 services that appear when there are now 3 service of...
We have been complaining to ShipStation since Early fall 2020 about how all of a sudden our UPS labels are converting to cm and kg.We submit the details in lbs and kg, UPS bills is in lbs and inches. The issue gets worse because the back and forth fr...
We have inquired with ShipStation if it is possible to have both Canada Post and USPS/Stamps.com in a singular Shopify website that caters to both Canada and USA orders/customers. Unfortunately, this is NOT available. Currently, their carrier integra...
I have found 2 bugs with the Loomis Express Integration. The first is that I cannot void a label that has been created. I get the following error The second is the rate calculator does not work. I have attached a picture of that as well.
Shipstation is not sending shipment data to the Endicia/DHL. So, DHL is holding my pacakages due to non-data from Shipstation. All packages are not moving. Terrible issues. Not fixed at this time.
PayPal shipping changed over to Ship Station. There is no tracking number on First Class packages. My in-home business takes pride in giving our customers a tracking number when the label is printed. This is good business practice. Am I missing somet...
I am running into problems with our custom forms. We need more description and declarations on them. We are able to modify them on our UPS carrier account, but the modifications don't transfer over to Shipstation. This leaves important information of...
