GLS Multi-Package Shipments
Hello, We would appreciate ShipStation adding a Multi-Package option (plus sign next to package) for GLS parcels. Not having this option is very limiting compared to FedEx and UPS. Thanks,APX.
Forum Posts
UPS label for Amazon Orders
When we purchased a UPS label for an Amazon order whose account do we use? Shipstation or Amazon? We do not want to use an Amazon account since we cannot open damage or lost orders claims. If it is shipstation account, can we open claims ourselves? C...
FedEx Canada services have been updated but ShipStation is not showing those services
FedEx Canada has upgraded its International Priority Services. ShipStation has not updated its system consequently FedEx International Priority First and FedEx International Priority are the only 2 services that appear when there are now 3 service of...
UPS Canada billing and label issues
We have been complaining to ShipStation since Early fall 2020 about how all of a sudden our UPS labels are converting to cm and kg.We submit the details in lbs and kg, UPS bills is in lbs and inches. The issue gets worse because the back and forth fr...
Availability of global carriers in one multi-currency advanced Shopify website
We have inquired with ShipStation if it is possible to have both Canada Post and USPS/Stamps.com in a singular Shopify website that caters to both Canada and USA orders/customers. Unfortunately, this is NOT available. Currently, their carrier integra...
Errors with Loomis Express Courier
I have found 2 bugs with the Loomis Express Integration. The first is that I cannot void a label that has been created. I get the following error The second is the rate calculator does not work. I have attached a picture of that as well.
Shipstation Fatal Error with Endicia/DHL
Shipstation is not sending shipment data to the Endicia/DHL. So, DHL is holding my pacakages due to non-data from Shipstation. All packages are not moving. Terrible issues. Not fixed at this time.
No tracking number shipping with PayPal
PayPal shipping changed over to Ship Station. There is no tracking number on First Class packages. My in-home business takes pride in giving our customers a tracking number when the label is printed. This is good business practice. Am I missing somet...
Customized Custom Forms
I am running into problems with our custom forms. We need more description and declarations on them. We are able to modify them on our UPS carrier account, but the modifications don't transfer over to Shipstation. This leaves important information of...
Insurance cost not covered in shipping costs customers pay from our online store
We need to compensate for the cost of insurance on our shipping costs. How do we include this? We charge a 50% insurance for every shipment over $200.Currently, ShipStation doesn't regulate charging customers. All matters including charging customers...
Third Party account dropdown (Shipping Options)
Hi,We are using the integrated UPS account created by Shipstation to ship our orders. Some customers want to have us use their own UPS accounts to ship some orders. I do not see the "dropdown" menu under "Other Shipping Options" to select another acc...
Pick List and Labels
Small and medium-sized businesses usually ship their products with a barcode-free system.This is faster and more practical.But sometimes there may be stock fluctuations.In order to prevent this, it would be great to be able to see the number of stock...
How can i create labels for UPS Germany
How can i create labels for UPS Germany ?is there any option ?Thank you
Loomis Express Integration
When will the Integration with Loomis Express work? When I try to connect my account I get the error code "Authorization for this request was denied by the module. (3b87624a-861a-466b-9ff6-148a6239e7c7)"
Australia Post Fuel Surcharge
Hello Friends. Is there a way to ensure Shipstation adds a fuel surcharge to the quoted rates? Australia Post has a 2.7% fuel surcharge which is not included the quotes Shipstation provides for this carrier. When I log into my carrier account directl...
Zebra ZP 450 won't print bar codes
We are trying to print UPS Labels from our Zebra ZP 450 and the barcode information won't print. Prints fine on our 8 1/2' x 11' regular printer..
Label printing error
Instead of shipping rate showing error icon with message "an item with the same key has already been added", no idea what this means and need quick fix to get order out. Any suggestions?
myhermes UK
Shipstation only integrate with Hermes Corporate accounts and do not currently have an agreement to have API integration built for myHermes (non corporate) I also understand Hermes is a Shipstation carrier service, but I would like to use my pre nego...
Problems with Quoted UPS shipping Rates
I have integrated ShipStation with my Wix website. On said website, when a customer chooses UPS for shipping, one price is quoted. However, when I actually purchase the shipping label through ShipStation it is a substantially different price. Any sug...
Ability to electronically submit customs forms for UPS from ShipStation
I believe it would be very beneficial to all users to allow for the electronic submission of customs forms with UPS From ShipStation -- just as it is for FedEx, DHL Express, and UPS Standalone accounts.
Lost Items in shipping
Hello everyone, USPS seems to be very slow at delivering our packages. We think they have lost some packages as the tracking has been stuck at the same place for a couple of days now. If I void the labels to create new shipments for the orders will I...
Object reference not set to an instance of an object
Hi there, Perhaps someone has the same issue? Each time we try to ship a package the system displays the same issue: Object reference not set to an instance of an object. We are using our own Fedex UK account, however we are not able to ship any pack...
Insurance communication issue to sendle
Does anyone else have the issue where if they opt to add extra insurance to their package within Shipstation, it doesn't communicate it to sendle? I send products that are valued higher than sendles standard $200 coverage, sendle allow you to add add...
Hermes UK
Hi, i want to integrate my Hermes account but i do not have a Hermes Corporate account. When will it be possible to use the standard Hermes?
Resolved! Carrier Pick up
Hi there! Is the first time I'll be using carrier pick up for USPS. Any one knows if USPS picks up media mail?? And if they pick up, do you have to send it in a special way? TX
UPS Simple Rate
Can we please get UPS Simple Rate integrated into the carrier/service level selections? Our UPS rep is offering us very nice rates to ship using Simple rate, but it's not a selection as yet.I would like to be able to offer our customers a UPS service...
No option to select service when creating a return
Hi, I can process orders but when it comes to processing a return label I no long have the drop down menu to select a service. I have always used the same method and it's always worked fine, what could have happened since this morning?Thanks
Unable to use UPS
A week ago UPS disappeared as a carrier on my Shipstation bronze account. In a chat, tech support said UPS had locked the account. I checked with UPS, they said there is no problem with the account. I can log into UPS and ship with the same account d...
UPS "The UserId is currently locked out, please try again in 30 minutes"
When I try to print UPS labels with "UPS via ShipStation Carrier Services" (that I have been using just fine for years), I keep getting the error message "The UserId is currently locked out, please try again in 30 minutes." This has been happening fo...
