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No option to select service when creating a return

Nigel
First-timer

Hi, I can process orders but when it comes to processing a return label I no long have the drop down menu to select a service. I have always used the same method and it's always worked fine, what could have happened since this morning?

Thanks 

1 REPLY 1

SuperMgr-Sarah
Community Manager
Community Manager

Hi Nigel, 

 

Thanks for posting this issue. I was actually able to replicate it in my account as well but am not sure the cause. I've let our support team know but it looks like this is the first reported instance of the issue. I see you already have a support ticket open about this. You should receive a follow up email when we have more information.

 

Thanks!

Sarah H.
Austin, Tx