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Label printing error


Instead of shipping rate showing error icon with message "an item with the same key has already been added", no idea what this means and need quick fix to get order out. Any suggestions?


Hello there @TM2022


Thank you for posting in the community! I'm sorry you were having this disruption. We did have reports of this error populating instead of a rate this morning.


I have confirmed that our Senior Support team has since rolled out a fix to this error. Just to clarify, are you still seeing this behavior currently? If so, we will want to create a support ticket, and if that is the case, I will send you a DM to assist with that process 🙂 



From Moderator Davis, May the force be with you!