Greetings, Recently it has become almost impossible to process a shipment for Canada Post because we keep getting the error message "Rejected by SLM Monitor". Apparently, this is the error message that pops up when we have a lot of requests per given...
Hi All, I am reaching out to check if anyone else here is having MAJOR Wix integration issues for the last month...We are being told by customer support this a COMMUNITY WIDESPREAD ISSUE; Yet have not ETA on when this will be fixed. As of Sept 25th w...
We find it quite prohibitive to use Shipstation for booking shipments without a pickup option. Creating the label and then having to externally order the pickup on our own carrier account dashboard is time consuming and leaves us open to human error,...
I just created a label that was supposed to go to an existing customer in Ottawa, ON. But when it printed out, the address on the label was changed from the Canadian destination to a postal facility at:500 E Fullerton AveCarol Stream, IL 60199 And, i...
So, both of my reps (UPS & FedEx) are showing me these new service levels and trying to get us to use them. UPS has the new Simple Rate program (to compete with FedEx's 2-Day One Rate program) FedEx has a new program for lightweight packages which ha...
Hello.I made a ups account through Shipstation. I wonder if it is the best discount rate that I can get. I heard that I can get the best UPS discount rate though Amazon.If it is, then I think to make new UPS account through Amazon, and will use the a...
We are actively finding that FBA is not a good fulfillment center as they are about 4-6 months out on receiving in any shipments from vendors. We are actively looking for a new solution to not only handle our FBA products but as well as our eCommerce...
I've gotten back my first package that was in transit when the USPS shipping suspension to NZ went into effect. Does anyone know how to receive a refund through ShipStation for the package? I've voided the label, but does anyone ever know if they rec...
Hope this is well received. There is a major bug, and I'm wondering how it's not impacting more people. Maybe they're not noticing. I connected my UPS account to my shipstation. I now have USPS and UPS in the first section, and a second UPS in the se...
MyPost Business will not work in Shipstation with Australia Post credit accounts. IT will only work when each order is individually charged to a credit card. This means if you have 800 orders a month you will have 800 charges to your credit card rath...
I just noticed that the Global Express service from Parcelforce (contract account using ExpressLink) isn't available. This is an essential service, particularly since it the fastest international service available from Parcelforce. Since you already ...
Suddenly starting from yesterday (Oct3rd,20021) I am seeing higher rates for USPS Priority. I am seeing the retail rates as opposed to the discount rates I have been getting till yesterday. Have USPS Priority Mail prices gone up or something changed ...
Hey guys, we are looking to use the following shipping services offered by Purolator. -Purolator express pack- Express envelope- Express box I can't find them anywhere in the carrier settings. Is there any way to add those services manualy? Thanks
I am trying to use the Add Shipping Carrier feature in ShipStation to link my Stamps.com account. I enter all the information and get to the final screen, where I check Terms & Services agreement checkbox. However, the Finish Setup button does NOT be...
hey - anyone else have this problem? All of a sudden I can no longer ship first class and oly have priority options - even for domestic USA. I keep getting a red alert bar with this message when I try: "Only mail classes Priority Mail and Express Mai...
I've had a website built through Wordpress and Woocommerce. I had connected shipstation successfully initally before the developer made the website. Now shipstation will not connect to my store via woocommerce. It says invalid authentication key. I'v...
For the past week and a half, I've been purchasing UPS Surepost labels in Shipstation. Since an hour ago I'm unable to make labels for UPS's SurePost service. I get the error message "Shipper's UPS Account is not enabled for the requested SurePost se...
Hi there, I desperately need help with this frustrating issue! I’m trying to print a label from UPS but I get a red “Authentication fail” and I keep getting locked out. I need these packages shipped out by 5pm today. Thanks in advance for the help I ...
When creating a label Australia Post has the option to 'Send tracking notifications to this recipient (optional)' as a checkbox.Please integrate this feature into shipstation as it provides the option to:If selected, delivery notifications keep the r...
Can you please implement "schedule a pick-up" for NZ Post/Courier Post from within Shipstation. At this stage, we have to call them to arrange a pick-up. This feature works in eShip/Starshipit, so obviously it is possible.
Under Carriers & Fulfillment > Settings -> Update Payment, I keep getting the error:"An error has occurred. undefined" when trying to update my credit card. Anyone know why?
We have had about 200 boxes shipped out in early December still not make it first week of January. Most customers are being extremely patient but for those who's patience has run out we've reshipped with other carriers. Since USPS will allow loss cla...
When I connect an ETSY store to shipstation, I get "You have no orders "Awaiting Shipment from the marketplace," and on the store setup page, the status displays an exclamation symbol, not a checkmark.
How many of you out there are running into non-stop issues since the recent implementation of API 4.0 for DHL eCommerce on ShipStation? Going back months, ShipStation did not implement this new API 4.0. Just recently (I believe on July 20th), 4.0 was...
Hello, Is it possible to add a 3rd party shipping account (specifically FedEx) to ShipStation? I have the requirement for one of my drop ship accounts to use their FedEx account and I can't seem to figure out how to do it via ShipStation. Any assista...
I am seeing if it is a good option for me to acquire Shipstation, so I am checking the UPS fees. The thing is that I haven't been able to integrate my UPS account with Shipstation. Could someone give me the fee for this packages please?37.4 in, 37.4 ...
When I send my Walmart fullfillment orders to FBA(US),why it shows 'The field PerUnitDeclaredValue has a value of USD, was expecting CAD'?But my sales on Walmart are all USD,and there is no button to change the currency on Shipstation.
Didn't change anything and started receiving this error this morning. This was working find last week and years prior.
I need a to know the total costs for all shipping and carrier costs for a certain time period for example the last 30 days. I noticed when I run the Shipping Costs report it doesn't include any of the FBA multichannel fulfillment fees. None of the ot...
Greetings! I 'm new to shipstaion, its very interesting, i sell my products online and i am looking for a cheaper rates to ship. My customers are complaining about the cost of shipment, i ship internationally and i need help getting a better rates fo...
