Standalone USPS connections
USPS wants us to use a standalone account, not the reseller account.If this can't be done with Shipstation, we will have to move to different software.
Forum Posts
Shipstation adds 1 lb shipment
Are any of you having trouble with Shipstation adding weight to the weight you enter when shipping a parcel?UPS is virtually our sole carrier and the only carrier we have integrated with Shipstation. We started noticing that the quoted price on Ships...
Can not connect Fedex Acct - Invalid Billing Address
I keep getting the above error and it changes the country to United Kingdom?
schedule pickup DHL
If I create a shipment today, and try to schedule a pickup tomorrow, I can't, because when I select tomorrow's pickup date, today's shipment doesn't appear. If I wait until midnight, I can see the shipment, but when I select the same date for pickup,...
Square space Online store - UPS optimization
Online store in squarespaceUsing UPS for ship station shipping to all 50 states from the Albany, NY area I sell a perishable product that needs to be delivered in the continental US in no more than 2 days. my square space store is automatically set u...
Yodel - Please get Automatic Tracking actived
When would you be activating Yodel Automatic Tracking? Thank you!
Adding Amazon Buy Shipping Giving Me Error Message
I've had nothing but issues with Amazon BUY SHIPPING over the last few weeks with multi-item orders. Since I haven't received any resolution from customer service, I decided to remove the Amazon Buy Shipping connection and re-add the Amazon Buy Shipp...
cant buy UPS lable.
start yesterday afternoon, I try to buy UPS label, it shows label cost, after I click the " buy and print label", nothing happens, after tried a few time, the order get marked 'shipped" but there is no label,no tracking, I have to click restore ,to u...
Resolved! Buy Shipping Terms - How to Access/Accept New Terms?
We haven't been getting the pop-up for accepting the new terms & conditions. We were waiting to iron out a few details before we do so. We haven't been able to until today, and we'd like to start using Buy Shipping. We cannot reconfigure our store ag...
How do you obtain a 'B13A authorization code' without having a tracking number first?
We use Shipstation to export from Canada. It now recognizes if you need a B13A Export Declaration and will no longer let you ship without entering the 'authorization number'. The problem with this is that you need a tracking number first in order to ...
Canada post shipping manifests
Hello Canada post has recently updated their systems. with the new "update" the shipping manifests will no longer scan at the post office. and all orders must be scanned in my hand. this is taking the employees hours of their shift just to scan in my...
I tried enabling the Buy Shipping Through Amazon option yesterday
I enabled the Buy Shipping Through Amazon option yesterday to being testing it. Today when shipping and shipstations UPS account as my carrier we kept getting a rate error stating we had not accepted Amazon's terms and Conditions. Why would this impa...
USPS surcharge not showing on label but I paid them
How do you get in touch with someone. This isn’t the first time either. I ship fishing poles that have a new $15 surcharge. I just paid $24.95 for what used to cost around $10. The delivering post office want $15 from my customer as they show that I ...
Stamps.com nightmare
We've been having issues with Stamps.com labels purchased through Shipstation. High adjustment amounts after the label purchaseI am not sure if it is intentionally Shipstation shows lower rates for Stamps.com and then, after the label is purchased, y...
Resolved! Carrier still showing after deleting
Hello, I'm totally brand new here. I added fedex as an carrier, and then I deleted the whole connection. Going to my website, I still see the FedEX options. It is been since yesterday and it is still there. Any advise is appreciated. Thanks
I want to delete default USPS service
I want to delete default USPS service. It makes me 2 USPS shipping methods if I integrate my own to shipping carrier.
I'm having a problem with my labels
Only mail classes Priority Mail and Express Mail are allowed for this account.can someone help me with this error message?
Add a carrier
Hello Dear Ship Station Support Team, Please add a new carrier Jumppoint Standard Service for Hong Kong. As it isn't convenient to mark as shipped with "Other"carrier, as the information should be updated correctly at the marketplace. Thanks!
Amazon Buy Shipping and Shipstation
I noticed that Amazon Buy Shipping is now available in Shipstation (finally!!) but it doesn’t seem to work. When searching for carrier rates using Buy Shipping, I get an error back that says “One or more providers reported an error. Phone_number must...
Regarding Orders By Shipping Carrier
HI Team, I am getting different count for Orders By Shipping Carrier "UPS" and "UPS by shipstation""UPS" and "UPS by shipstation" are two different carriers.On shipstation dashboard have different number of orders as compare to api for example date r...
DHL Parcel for UK
Hello, can you advise when the DHL parcel integration will be available in UK. I thing ship station may loose customers to the competitors due to lack of this integration features. I have been chasing this more than a year now but it never comes in t...
DHL eCommerce - UK Integration
The carrier DHL eCommerce which is available to USA Shipstation accounts only should be made available to UK accounts. This would increase UK customers - many other companies which would be interested in Shipstation if they carry this option. Many co...
Amazon Buy Shipping API error when creating label
We have used ShipStation to create our Amazon integrated shipping label and packing sheets for both SFP and standard orders for the past couple of years, it is a great solution for us. Amazon links directly to our Royal Mail account and Shipstation l...
Are there any plans to increase shipping to other countries ?
Hi, Are there any plans to increase shipping to other countries ?For example: Japan, Taiwan. Have a nice day,Bem.
Gee golly, stop forcing new UPS accounts and ads! Really?!
How in the world do you justify forcing us to create a UPS account....when adding a new Stamps account? We ship USPS and can't, won't, and don't ship UPS. Yet here we are with a shiny new UPS account in ShipStation.Don't even bother asking why we're ...
Shipping options
When I select "Recipient" or "Third Party" in the shipping options side bar, the drop down disappears!! Can this be fixed? Am I doing something wrong? I end up having to exit and restart orders 3-4 times to get the drop down to function correctly!! A...
Something similar to the FedEx package Return Program
We need an easy way to create non-order-related returns. We travel and exhibit at various conferences and often ship products to the venue. We need an easy way to take along pre-printed labels to send back whatever product we don't sell. That being s...
Feature Request - Buy Amazon Shipping Non-Prime Merchant Fulfilled
I know the current buy shipping api exist for Merchant Fulfilled Prime. However, non-prime MF bus shipping is not available through this interface, through ShipStation. This impacts my business in a couple of different ways: If I don't buy shipping f...
Please Add APC Overnight Shipping Courier UK
When joining Shipstation we were told APC overnight was being added as a courier option and would be available within the next few months. However, many months later, the courier is still not available. Please could you add APC Overnight as a courier...
Integrate Shipstation shipping rates to Shopify Checkout? Please Help...
Hi All, I just got Shipstation and I'm trying to figure out how I can integrate Shipstation's shipping rates to show during customer checkout in Shopify. If there isn't a way to automatically connect this, where would I be able to see all of Shipstat...
