Postage
How do I set up postage for a number 0 bubble mailer that weighs 4 OZ? Is it considered a package, letter or what?When I try to enter the information it show $ 7.38 for postage.
Forum Posts
Amazon shipping not generate labels
Hello, Recently we noticed that we cant generate Amazon shipping labels and gettin always the same error :No eligible service offerings received. You may be after the cutoff time for collection. Try moving the ship date to the following business day....
Custom Integrated Label
We are an online store using Etsy and Shopify. We ship via Parcelforce (Mainly) with some exceptions depending on postcode We are interested in having a custom label/pickslip written to pull all the information that we need including the shipping lab...
FedEx Cross Border
Is it possible to create labels using the FedeEx Cross Border service?
Adding telephone to Parcelforce Label
Hello, does anyone know how I can add the sender and receiver’s telephone number to the Parcelforce label?many thanks
Cubic rate cheaper via AZ than via Stamps. Correct?
Whenever I need to ship an Amazon package that qualifies for cubic rate, Amazon's cubic rate price is ALWAYS lower than the cubic rate offer via Stamps. Can other users report if that is true for them, also?
Resolved! UPS suddenly not showing as carrier option
Hi, Been using shipstation for several years. Suddenly, UPS isn't showing in my list of carrier options even though it's setup in my list of carriers. I've disconnected and reconnected a few times hoping that would solve the issue. That didn't work. ...
USPS
I like to know how to remove USPS for ShipStation
Unable to buy ShipSurance Credit for the last week
Every time I submit payment, it says "An unexpected error occurred. Sorry but an unexpected error occurred." and does not allow my to purchase credits, so I have been forced to use more expensive carrier insurance. Is anyone else having this issue? I...
Resolved! How can I connect ShipStation to USPS with Our Discount Rate?
I noticed that I have to use account of stamps.com to connect SS with USPS. But we are offered discount rates when using our USPS account to ship, just like Fedex. How can I apply my discount rate from USPS to Stamps account? Thank you!
Linking UPS Account
Hello,I am having issues getting our account from a retailer to sync up with ShipStation.Has anyone else seen this issue or found a solution?
UPS SurePost Rate width API .
How can i will get rate UPS SurePost services for one a specific order, width API ?
Purolator integration omissions, features missing
We're currently migrating from Purolator's in-house platform to ShipStation.Currently, when we create a label, we input our reference # in Purolator system (our internal shipping slip #). Two neat features result from there:The reference number appea...
UPS cost increase?
So we received an email a few days ago that UPS rates were going to receive a LARGER DISCOUNT starting today. NOTHING about a rate increase.... From everything I search online UPS did NOT raise standard ground rates in the US recently (since the begi...
UPS EDI Support
Good morning, We have finished setting up our own UPS account and integrating our negotiated rates. We did all of this to enable EDI support with UPS to make customs processing easier. Could someone please point me in the right direction for how to e...
FedEx FIMS Mailview Integration
This has been a topic of discussion for the past 7 years without any effort on Shipstation's end to add this feature. It comes highly requested (http://feedback.shipstation.com/forums/126593-idea-archive/suggestions/6736736-trackable-fedex-fims-mailv...
How can I receive notifications for shipments that do not have Auto-Tracking?
We ship almost all of our shipments with FedEx International services, which does not support Auto-tracking. In the past, we shipped on the FedEx.com website in which we could check of email notifications for any or all of the following: "Shipped", "...
Canpar Integration stopped working as of march 22nd 2021
We have Canpar integration broken today afternoon. Canpar technical support checked on their end and confirm that their API service operating normal. So it goes to ShipStation support. Any new shipment does not show shipping rate for any Canpar servi...
Carriers through ShipStation
I am having an issue with UPS that was set up through ShipStation. when I try to get rates for UPS I have two different rates. When I go and try to print a label from the account set up through ship station at my trial I get an error. When I try to f...
"wait operation timed out" error
I have the worst time with SS now. I actually upgraded my laptop because the OS couldn't run the newest version of the website. Well, I still can't run the new software apparently and it's really pissing me off. Latest error "wait operation timed out...
Maximum Weight Error Carrier Code 1015 - DPD
Hi There - has anybody been recieving Maximum Weight Errors when trying to generate DPD labels through API? We have been recieving these and have an open ticket for weeks that shows no signs of solving. About 40-50% of all our labels return this thro...
How set "hold for pickup" on a shipment
According to https://help.shipstation.ca/hc/en-ca/articles/360025443131-Purolator "Hold for Pickup" is a supported additional feature in ShipStation for Purolator shipments, but I have not been able to figure out how to do it. This is something we co...
When will I be charged for Fedex labels?
I am confused, I linked my Fedex account and have bought about 30 labels a week ago. Nothing appears in my Fedex account and I have no idea how or when I am supposed to pay for them?
Shipping Presets - Missing shipping service
Has anyone had the issue where a shipping carrier disappears from the option drop down list in when creating or viewing shipping preset groups?We use Endicia , however now when we try and edit shipping presets or add another preset group Endicia has ...
end of day forms
New to shipstaionCan anyone answer a question i have about end of day forms. I use Royal Mail here in the uk, my question is if i buy the postage/ dispatch the item on a sunday, will the items that sunday be moved into the end of day form for the Mon...
Arrange FedEx Pickups
Original post by user Jeremy Earls Hey All, I have FedEx integrated into my ShipStation and one of my Ship From locations doesn't have a regular FedEx pickup. Am I just totally missing it or is there no way within ShipStation to setup a pickup? Does ...
Carrier fees that don't appear in the total shipping costs when creating a label.
I have Fedex and UPS fully integrated into Shipstation so I can see my shipping costs and decide which is the best option for my packages. However from my billing I have noticed especially with residential packages that not all the fees appear on the...
Error Message: Purchase failed. Account exception Exception with code 0x00560102; module 86
Original post by user Jennifer Tran Please Help!! When I try to add funds into my account this error message keeps popping up and I am unable to add funds. "Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, ite...
Allowing non-supported carriers tracking details
Original post by user Joe Cooper We're doing an integration for a warehouse management system used by a few of our clients which are fulfilment centres. We opted to use ShipStation as it supports a wide amount of platforms so their customers can easi...
Royal Mail Intergration update 17/09/2020
Original post by user A R Watts Has anyone else experienced problems with the latest Royal Mail integration update, we have had issues with service upgrades and the use of certain services. Signed For, Saturday Delivery and Next-day delivery.
