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Paypal - purchased a First Class label through Shipstation - label has no tracking barcode

dennho
New Contributor

I received a Paypal payment for an item I sold, and I bought a USPS First Class label through Shipstation.

 

The First Class shipping label doesn't have a barcode and I was unable to have it scanned at the post office.

 

I am also unable to void the shipping label,because when I click on void, nothing happens, and the label doesn't show as voided.

 

So as of now, I have been charged for a USPS First class shipping label that came with no barcode, so it can't be scanned at my local post office, and I can't seem to get a refund for the shipping label. Am I going to be charged for a USPS First Class shipping label that didn't come with a barcode?

 

I would like to have this resolved somehow. Can someone assist me?

3 REPLIES 3

dennho
New Contributor
What is more strange is that when I click on the shipping summary, the tracking number section is blank, yet the Delivery Status shows as "in Transit". See below:
 
Ship Date
July 27, 2022
Tracking Number
 
Delivery Status
In Transit
Total Shipping Cost
$4.08
Postage Cost
$4.08
Carrier and Service
USPS - USPS First Class Mail
Delivery Confirmation
None
Label ID
se-191246781

dennho
New Contributor

I disputed the label charge through paypal as "product not as described". Shipstation support told me the most ridiculous answer. They told me to buy a new label. I'm sorry, this does not fix the problem with my first label.

dennho
New Contributor

Never got an official resolution to my problem. THis forum sucks.