Showing results for 
Search instead for 
Did you mean: 

New User - Error Message

New Contributor



I'm a new user of ShipStation and I get the following error message when trying to print a shipping label.

"There was a problem with the request in its current state. (400, b78e6437-d117-4a47-9354-98830dd00f28)"

I don't know what that means and what I'm doing wrong or is missing in the configuration.


Please give me some help.

Thanks in advance, Stefan


PS: As additional information, I have a German DHL business account which is successfully linked to ShipStation.


Community Manager
Community Manager

Hello @grimmlaser , 


Sorry to hear that you are having trouble with printing your shipping label. The best way to get this error addressed and taken care of would be to reach out directly to our support team. They have tools to help you get to the bottom of this. If you are having trouble reaching them you can send an email to


-Erin: Your Friendly ShipStation Community Manager