Postage Problems Mobile App

[Max16]

So in addition to having to login via desktop first before using the app the app now does not recognize your postage balance and is constantly looking to charge more instead of using the balance every time I want to ship a package via the app.  They have rendered the app useless and you have to either login with a desktop or use your mobile browser to initiate a label using your postage balance.  They need to get their act together before they have no business anymore.  

[CaraAdmin]

Hello @Max16!
First, welcome to the Community! We're so glad you're here. This space is an excellent resource for finding answers, sharing feedback, and suggesting new product features—we hope you find it helpful and inspiring!

For this situation, we recommend contacting our support team at support@shipstation. They will be happy to assist you with troubleshooting and investigating the issue.

Happy Shipping!

-Cara