2 weeks ago
I've recent set up a new trial.
Canada based, hopefully using Purolator Domestic and International.
From what I understand Purolator only offers Domestic services via ShipStation. Is that correct?
I added my own Purolator account and am able to get rates from an order. However, I cannot get international rates using the "Rates" window.
I receive an error that states the following:
"One or more providers reported an error. Receiver State is a mandatory field."
The issue is there is no "State" field to fill out since the Rates form only provides City and Postal/Zip Code.
So my two questions are:
1) Is it indeed the case that Purolator in Canada does not offer it's U.S. shipping services if using the integrated Purolator carrier.
2) The error when getting rates, is there a solution to this?
Thank you,
Ronnie Tanner
Friday
Hello @RonnieTanner!
Thank you for your post in the community. The Rate Browser was not explicitly designed for use with international addresses, as some carriers require more information than it can provide. It is recommended that international shipments be shipped through an Order, which will help you avoid the error.
I hope you find this helpful!
Happy Shipping!
-Cara