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Shipstation By UPS Account Locked out 30 Minutes


Every time I try and print a label through my account for UPS it says my account is locked, AFTER taking my money for Checked all FAQ's and even did the live chat. The live chat was extremely unhelpful as they pawned me off onto, but it is not a issue. I have seen multiple people with this issue but no way to resolve it other than a phone call to support, which happens to be closed on the weekend. Extremely frustrating for someone who has spent thousands over the years here. 


Hey there @tayandash


I definitely understand wanting to get back to shipping with that UPS from ShipStation account! That error message is can come from a variety of things including potentially a credentials issue, but we certainly want to take a look to identify where that error message can be resolved. 


If you are still experiencing this behavior, please let me know and we will get it checked out 🙂 

From Moderator Davis, May the force be with you!

New Contributor

I am having the same problem