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Amazon orders won't leave the que, After using buyshipping

PFT
First-timer

Last couple days the orders we do on Amazon directly will no longer take them out of the que on Shipstation

12 REPLIES 12

tonka858
Occasional Contributor

Same issue support does nothing 

User_7035
First-timer

Same issue and ShipStation support is not helpful with identifying a resolution. Something changed Friday (2/7/2025) and they insist it's importing Amazon same as it always has. 

Just got off the phone again with ShipStation Support and they report the issue is currently being looked at by their engineers and will provide an update when fix is applied.

Langhorne
New Contributor

We also seem to be having the same issue.

Amazon is showing we have 49 orders to do today.  ShipStation is saying we still have 167 orders, most of which we know for a fact we did yesterday.  

CaraAdmin
Khoros

Hello @PFT, @User_7035 and @tonka858!

 

Thank you for posting in the community to make us aware of this issue. I see that you all have contacted support regarding this matter. We currently have the development team looking into the issue. 

 

Once a resolution is found, you will be updated via your support tickets. We appreciate your patience while we investigate what is going on. 

 

Happy Shipping!

 

-Cara

This has being going on since Saturday.  The time frame to fix this is unacceptable.  Fortunately this is not December.  Has anyone looked into a different shipping software.

Hello @MPH!

 

Thank you for sharing! If you're still experiencing this issue today, contact support as soon as possible so they can assist you. Your report helps us track and document common issues to improve everyone's experience.

 

Happy Shipping! 

tonka858
Occasional Contributor

What is the fix, I did contact support and nothing has been done, 

I'm losing my patience and going to start testing other apps .

toptentrade
New Contributor

We also have the same issue. Please fix this @CaraAdmin thanks

tonka858
Occasional Contributor

Thanks for not fixing this, great service

tonka858
Occasional Contributor

ANY CHANCE YOUR GOING TO FIX THIS!!!!!!!!!!!!!!!!!!!

Hello @tonka858!

 

Thank you for your post. Last week, a rollback resolved this issue. If you're still experiencing it, we encourage you to reach out to support for further troubleshooting so we can identify why it may still be occurring. 

 

I apologize that Iโ€™m unable to troubleshoot this with you here, but Iโ€™m confident that our support team will be able to assist you!

 

-Cara 

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