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Amazon orders won't leave the que, After using buyshipping
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02-08-2025 01:49 PM
Last couple days the orders we do on Amazon directly will no longer take them out of the que on Shipstation
12 REPLIES 12
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02-09-2025 09:17 AM
Same issue support does nothing
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02-10-2025 07:27 AM
Same issue and ShipStation support is not helpful with identifying a resolution. Something changed Friday (2/7/2025) and they insist it's importing Amazon same as it always has.
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02-10-2025 08:09 AM
Just got off the phone again with ShipStation Support and they report the issue is currently being looked at by their engineers and will provide an update when fix is applied.
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02-11-2025 05:57 AM
We also seem to be having the same issue.
Amazon is showing we have 49 orders to do today. ShipStation is saying we still have 167 orders, most of which we know for a fact we did yesterday.
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02-11-2025 06:46 AM
Hello @PFT, @User_7035 and @tonka858!
Thank you for posting in the community to make us aware of this issue. I see that you all have contacted support regarding this matter. We currently have the development team looking into the issue.
Once a resolution is found, you will be updated via your support tickets. We appreciate your patience while we investigate what is going on.
Happy Shipping!
-Cara
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02-12-2025 06:24 AM
This has being going on since Saturday. The time frame to fix this is unacceptable. Fortunately this is not December. Has anyone looked into a different shipping software.
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02-12-2025 07:17 AM
Hello @MPH!
Thank you for sharing! If you're still experiencing this issue today, contact support as soon as possible so they can assist you. Your report helps us track and document common issues to improve everyone's experience.
Happy Shipping!
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02-12-2025 06:03 PM
What is the fix, I did contact support and nothing has been done,
I'm losing my patience and going to start testing other apps .
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02-11-2025 02:43 PM
We also have the same issue. Please fix this @CaraAdmin thanks
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02-14-2025 09:00 AM
Thanks for not fixing this, great service
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02-18-2025 08:08 AM
ANY CHANCE YOUR GOING TO FIX THIS!!!!!!!!!!!!!!!!!!!
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02-18-2025 02:09 PM
Hello @tonka858!
Thank you for your post. Last week, a rollback resolved this issue. If you're still experiencing it, we encourage you to reach out to support for further troubleshooting so we can identify why it may still be occurring.
I apologize that I’m unable to troubleshoot this with you here, but I’m confident that our support team will be able to assist you!
-Cara
