cancel
Showing results for 
Search instead for 
Did you mean: 
Manager-Erin
Alumni
Alumni
Status: Resolved

 

Originally Posted by @orangeumbrella

Original Idea Thread:  Make it work! 

 

Amazon order total not calculating correctly. When someone purchases, for example.  3 of the exact same items at $3.00 each their order total should be $9.00 (plus tax and shipping.) Currently it is putting the order total in the unit total and then multiplying that total by 3.  So a $9.00 order is saying it is $27.00 which is not accurate.  The sales tax is also not being calculated properly.  I *BELIEVE* but do not *KNOW* that it is calculating sales tax without the shipping total which is not how amazon calculates sales tax.  This needs fixed urgently as we currently canโ€™t print invoices with the correct pricing.  Iโ€™m having to pay my employees to go outside of shipstation and print invoices from Amazon which slows down the workflow.  This is the whole reason Iโ€™m paying for shipstation; to be able to access all our sales channels in one place.

1 Comment
Status changed to: Resolved
Manager-Erin
Alumni
Alumni

Hi @orangeumbrella and other community members, 

 

Thank you for bringing this to our attention. I have gotten word from our product team that a fix was put out for this and you should no longer be seeing incorrect order totals with order imports going forward. 

 

-Erin: Your Friendly ShipStation Community Manager