03-22-2023 07:27 PM - edited 03-22-2023 07:27 PM
Is anyone else experiencing this? The logo is 300 DPI (print settings are as well) but while the rest of the packing slip prints crystal clear, our logo is very blurry and it looks extremely unprofessional. Anyone know why or have a fix/work around? TIA
03-24-2023 01:02 PM
Hey there @Rebeccah,
When it comes to blurry logos, the first thing I always want to check out is the file type. We usually recommend PNG files with a solid background. I may also recommend making the logo file smaller as a troubleshooting step.
If you double check these and find its still blurry, please feel free to reach out to our support team via email or chat widget so we can check out that image file with you directly in your account.
I hope this helps! 🙂
2 weeks ago
I agree that the logos no matter what size or file type print blurry on packing slips. I even find that the color is not as rich as the other part of the packing slip. What is the fix for this?
Tuesday
Hello, @brian33!
Thank you so much for sharing your post in the community! We highly recommend contacting our support team at support@shipstation for this particular situation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.
Happy Shipping!
-Cara