Hello community! We opened a Shipstation ticket about this 6 hours ago but haven't heard back after our initial conversation. We've done some additional research since then and want to see if these forums might produce a faster response than our follow up to Shipstation an hour ago.
We went live with our store today (integrated with Shopify) and our new orders are not importing. Every test order for the past few weeks has shown up almost instantly after refreshing. Our historical orders weren't showing up, which is why we originally reached out to support. They did something to our account, and seem to have initiated an import of all 133000 orders that have ever been placed in the history of our company. It's about halfway done in 6 hours.
Does Shipstation import from oldest to newest? Is this why the new orders from today aren't showing up? The import wheel has been spinning constantly since the chat ended at 9am. If so, we just have to wait until about 8:30pm this evening and everything should be caught up, but it would be nice to know if this is the case because our shipping department (rightfully so) wants to know what's going on and why the orders aren't showing up for them to process.
Thanks for posting about this in the community!
Generally speaking, when this type of "historical import" like you mentioned has been initiated, it must finish that import before another can begin.
Once you have completed that "historical import" and find that orders that should have imported during that process have not yet, please reach out to our support team. We can absolutely assist if needed to import any new orders that should have imported during that process.
I hope this helps! 🙂