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Not importing woocommerce orders


Of the 1600+ orders and 360+ active orders ShipStation is only pulling in 35 or so. I don't understand where I am going wrong and I really need to remedy this by Monday. Help! Please!



Good morning @trich93


Thank you very much for posting and participating in the community. It's wonderful to have you with us. Welcome! 


From pulling up the account, it looks like this has been resolved, but I still wanted to reach out! When we see this type of behavior where orders are not importing, it can be attributed to a number of things such as Order Status, Refresh Date range, and even a store connection issue. Due to this, my recommendation whenever we have orders that are not importing, would be to reach out directly to the Support Team so that a more direct investigation into your account/store connection. 


I hope this helps if you run into this type of behavior again in the future. 





From Moderator Davis, May the force be with you!