Product Description HTML field Not Working for custom packing slips

[Guzzi]

Hello, I'm importing orders from Shopify. I have custom packing slips enabled and trying to display product description on the packing slips. For some reason, the Product Description will not transfer over at all. I've tried placing [Product Description] in different locations and removing html tags from the source. Any suggestions? Thank you!

I'm modifying the default 8.5x11 template. This code is in the 'Order Items' section.

<tr>
<td class=sku>[Sku]</td>
<td>[Item Title]<br>[Product Description]</td>
<td align=right class=price>[Unit Price]</td>
<td align=center>[Quantity]</td>
<td align=center class=location_ssreserved>[Product Location]</td>
<td align=right class=price>[Extended Price]</td>
</tr>

[Guzzi]

It looks like the description is not transferring from Shopify. It's missing from my Shipstation order details.

[CaraAdmin]

Hello @Guzzi!

Thank you so much for sharing your post in the community! For this particular situation, we highly recommend contacting our support team at support@shipstation. They will be able to pull your feed and assist you with troubleshooting and investigating the issue.

Thank you and happy shipping!

-Cara