Shopify Returns & Exchanges & Fulfillment of 2nd shipment?

[KSL]

Does anyone know how to solve this issue around customer orders on shopify that are initially sent to shipstation & fulfilled, and then the customer wanted to return some of the styles and get exchange for correct size so we select in shopify return: item 1 and 2; exchange for item 3 & 4; then shopify says this item is on hold until customer returns the items and then when we get the return we hit a button on shopify orders that says send to fulfillment but this "exchange of items that needs to be shipped out" is not sent to shipstation so we are then unable to have it fulfilled unless we manually make the label or created a second order in shopify that doesn't really make since? So how do I get that exchange (2nd shipment on same order) to be sent to shipstation from shopify?

I have a pic but it looks like I can't send screen shots here

[wokeface]

Did you ever solve this? We're having the same issue.

[marcfitt]

Crucial feature! 

[CaraAdmin]

Hello @KSL, @marcfitt and @wokeface 

Thank you for sharing this feature request in the community! Our merchants have spoken, and we have listened! Shopify has recently launched a much-awaited new feature that allows merchants to process exchanges directly through Shopify without relying on third-party apps. ShipStation is excited to be the first among its direct competitors to support an exchange workflow with Shopify. This feature enhancement will allow merchants to effortlessly print additional outgoing exchange labels through ShipStation while maintaining their current workflow. 

Please note this feature is currently in Beta. We have provided a demo video for your reference.
Please address your feedback to our support teams, who will filter it back to our product and engineering. If you want to be added to the beta, please reply to this post! 

Happy Shipping!

-Cara

[drew3]

Put us down as a "Me TOO!"  Should we just create a new order?  Create an orphaned Shipstation order?