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Walmart Warning: "Immediate Action Required Regarding Auto Cancellations"

john16
Contributor

2 weeks ago

Situation:

  • Yesterday at 8:40am, we shipped a Walmart order via USPS (ie we created label at 8:40am, USPS scanned it in at 1:24pm) 
  • Today at 9:09am, we receive this message below from Walmart.  Checking our Walmart SellerCenter dashboard at 9:40am, the order indicates "Shipped".

This is just the latest example of this happening, but it happens regularly now. We're trying to figure out why Walmart is sending these warnings for orders shipped via Shipstation. Is it a ShipStation or Walmart problem?

WM-Warning.jpg

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1 REPLY 1

CaraAdmin
Khoros

2 weeks ago

Hello @john16!

 

Thank you for sharing your post in the community! For this situation, we recommend contacting our support team at support@shipstation. They will be happy to assist you with troubleshooting and investigating the issue.

 

Happy Shipping!

 

-Cara

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