XML import error

[steven10]

We started receiving an error on the import of our XML to Shipstation.

The error is only happening with the orders being shipped outside of the USA. I've attached the photo. Shipstation support has been no help.

Here is the error

09/11/2023 09:16 :
An error occurred attempting to update orders: Error in XML. Reason: The element 'ShipTo' has invalid child element 'br'. List of possible elements expected: 'State, Country, PostalCode, Phone'.

Is there a way to narrow down where this error maybe?

[steven10]

The support by Shipstation was worthless.

It took 7 days to get an answer from their chat system.

I remember when Shipstation had good support. those days are gone!