Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results forย
- ShipStation Community
- Ideas
- Orders & Shipment Management
- Add to Automation the ability to disable Customer ...
Options
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
stouchette
New Contributor
Options
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
โ07-01-2024
01:47 PM
Status:
New
Why is there not an automation rule option to turn off customer notifications?
When you manually mark an item shipped, you are forced to manually unselect sending a customer notification. We manage Customer Notifications outside of ShipStation and DO NOT want shipstation nor our shippers to be able to trigger a customer notification when manually marking an order as shipped.
It seems silly the automation rules have turning off marketplace notifications, but NOT customer notifications. Yes I am aware we can manually select all orders, then update them in bulk. But that does not work for any high volume shippers. We need rules and ways that shippers can't mess things up.
1 Comment
Recently Completed Ideas
Idea Statuses
- New 863
- No status 129
- Under Review 71
- Investigating 50
- Planned 8
- Started 6
- Completed 54
- Declined 0
- Already Exists 1
- Requires Support 0
- Archived 0