Desperately Requesting Help w/ Missing Orders

[RFritz]

We have had persistent missing orders for weeks- 

We have reconfigured the store multiple times, we have opened multiple tickets, we have chatted and spoke on the phone with many representatives. 

I just spoke with a phone representative who said they could request a supervisor to follow up, but with no timeline attached.

We have specifically emailed the API support team and received no response despite multiple emails. 

Can someone advise where to get actual assistance with a business critical issue? 

[CaraAdmin]

Hello @RFritz!

Thank you so much for reaching out to the community for advice! We've located the open ticket regarding this issue, and a team member is currently reviewing it to ensure you get the support you need. We appreciate your patience and engagement!

We appreciate your patience!

-Cara