Is there a way to charge the customer for the return label?

[melissa11]

Is there a way to charge the customer for the return label so that we are not paying for every return label? This would especially be good if the customer is returning due to their own error or because they just changed their mind instead of us paying for every single return label?

[CalebP]

Agreed with chesshouse , please merge these so they get better traction.

[christian11]

Please take away the requirement to issue a return label in order to issue an rma number. You will increase business, and provide much more functionality.

[storetech]

It would be nice to have an option to create a return for an order without having to pay for a return label. There are instances where the customer or 3rd party will pay for return shipping at their discretion.

[sales347]

Is it possible for the Branded Returns Portal to generate an address label, but not a USPS or pre-paid label? Basically, could it generate a convenient piece of paper for a customer to print that they would then purchase postage for at a physical post office or UPS store?

[retail4]

This would be a great feature to have.

[davidm1]

What's the status of this? We would need this function as well in order to implement the return portal for our customers.

[nicolag]

It would be really beneficial to allow each return request from a customer to be manually approved by the seller, so that they can request additional payment for the return label, or the option to print out a unpaid label based on their reason for return (i.e if the product is not faulty)

[chris80]

It would be great to be able to select whether or not certain products are eligible for Free Returns RMA while others may be just eligible for an Non-Label RMA. We want to offer free returns on our smaller items but do not want to offer it on larger items (golf nets, mats). This feature would make the Returns portal viable for our use - currently it's not. Thanks.

[feedback]

Thanks for checking in on this one. We’re still interested in different ways to pay for a return label and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.

[kat]

We would also like the ability to generate an RMA without creating a shipping label, as expressed by others. This would be a nice feature to have.