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SurWarehouse
New Contributor
Status: New

Currently, if multiple email addresses are entered on an order, ONLY the last address in the list receives notifications for shipment and delivery.

Multiple addresses CAN be entered as a comma separated list on a per-store basis, but it does NOT work on individual shipments.

Please add this feature, as it's often important to send notifications to multiple addresses on a given order - eg. customer's purchasing dept. + customer's shipping/receiving dept.

3 Comments
Moderator-Davis
Moderator
Moderator

Hey there @SurWarehouse

 

You indeed can have multiple customer notifications on a per order basis. The same process of comma separated emails listed will work on individual shipments. If you are seeing email notifications sent out to the contrary, please reach out to our support team so that we can check into that order example and help you get those notifications sent out the way you'd like! 

SurWarehouse
New Contributor

I did reach out to shipstation support - see the email below. They told me that shipstation does NOT support this feature. 

Email from shipstation support

Moderator-Davis
Moderator
Moderator

Thank you for getting back to me so quickly! 

I'll be sure to follow up with our support team so they are aware of our capabilities. 

If you check out the first tip in this "Notes about Customer Notification Emails" section, you will see that you can do this. I just tested this successfully on my personal test account as well. 

I hope this helps! Happy Shipping 🙂