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Occasional Contributor
Status: New

Most of my customers do not receive their emails because they say they go to spam. I submitted a support ticket a while back and got nothing out of it. I even tried sending emails from the shipping@shipstation address (by not inputting an email address) and my customers still reported emails going to spam. The support ticket was: 

Shipstation in general needs to do something about emails sent to spam. As far as I can tell, it's an issue you guys have been "working on" for 4-5 years.

I've tried to do everything on my end to fix the SPF/DKIP/DMARC records but nothing works. My only option at this point is to send tracking from "shipping@shipstation" or whatever it is, which is unacceptable.

New Contributor

I just contacted support about this today and still no SPF or DKIM.


Shipstation uses sendgrid as their email provider. If the IP pool you are in is blacklisted, then all your emails will go to spam. I had to come up with an alternative, so I routed my tracking info emails back through my website. SS was no help on the emails going to spam

New Contributor

Hey @embedding - How did you route them through your website? Inquiring minds want to know. 🙂 Thanks!