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info457
First-timer
Status: Investigating
Sometimes our customers get confused when they receive one of multiple packages and open the package, there are not full items they ordered, because they only can see one tracking number and they don't expect more packages are coming. Sending or showing multiple package tracking numbers can help customers to know whats going on their orders and definitely reduce these concerns.
23 Comments
stone
New Contributor

hi is this still not a feature? seems essentially and pretty crazy we only receive one tracking number per order

pjclark
First-timer

@CaraAdmin any update on this? Almost in Q4 of 2025 and it does not seem like there has been any progress here. Still on the roadmap for 2025?

charmingdonut
New Contributor

agreed with @pjclark please, this feature should have been made available long ago. it's the single reason we are moving away from Shipstation since many of our fulfillments require the full set of unique tracking numbers. if this became available by EOY it would change a lot for us.