ShipStation automatically emails a Delivery Exception notification

[production3]

It would be great for ShipStation to send an email whenever the status of an open shipment changes to "Delivery Exception" or another undeliverable status. This would eliminate the need to manually check the delivery status or retroactively dealing with an upset customer contacting us because an order hasn't shown up. It would also allow the customer see immediately that there is an issue with shipment and perhaps troubleshoot it on his/her own. Our packages are also time sensitive so figuring out why a package can't be delivered as fast as possible would be helpful! This would be a HUGE time saver and great peace of mind for us and the customers, plus potentially save us some customer service headaches along the way.

[marketing6]

As other's have stated, shocked this is not already available. We should be able to ustlize a setting notifying recipients of any delay or exception form the carrier. This would eliminate the headache of customer's emailing in and us having to manually check.

I will go a step further and say it should be a seperate notification where the recipient can be added as well as the shipper and not rolled into one ofthe existing two notification that are in place i.e. delivery notifiation. As the shipper may only want to be notified of the delay and not receive a notifiation of every delivery. That is a real pain when doing larger volumes. Hopefully this doesn't fall on deaf ears!

[CaraAdmin]

Hello @marketing6!

First, welcome to the Community—we’re so glad you’re here! This space is a wonderful place to find answers, share feedback, and collaborate on new product ideas. We hope you find it helpful, inspiring, and full of opportunities to connect with others.

Thank you for reaching out about this! I’ve checked in with our development team for an update and will share any new information as soon as it becomes available. Your engagement truly helps us continue improving ShipStation for everyone!

Happy Shipping!

-Cara