Shopify shipment locations

[Madison83]

This is an issue for a Shopify store that has multiple locations:

When an order or split order is shipped the tracking number goes back to Shopify order page but the LOCATION from which the order shipped from is not relayed along with the tracking number.
This is a major issue for order confirmation going to the customer from Shopify. It is showing an incorrect ship from location.  The other issue is after the order is complete in Shopify for me it is sent down to my POS system through integrated Modern Retail. The ship from location is critical to have inventory reduced by location correctly.

Please fix this issue as soon as possible. 

[kali_curry]

Having the same exact issue. ShipStation says they turned this feature off in 2020, so any new stores or newly configured stores do not send the Location info to Shopify.

It basically makes ShipStation unusable for us, as we rely on that Shopify location to be updated to sync a receipt down to our POS in the correct location. Their only suggestion was to suggest it as a feature, but since they already got rid of it, I don't see them bringing it back. 

If they really want to handle big customers with more than one shipping location or store that ships orders, they absolutely need to restore this functionality. We're looking for other shipping apps to replace ShipStation because of this.

[kingstore]

You should utilize SKUSavvy for this operation since it is fully connected with Shopify to retrieve locations, products, inventory, customers & orders. When you pick and fulfill within SKUSavvy you will leverage the same ShipStation style (using ShipEngine) but the order status and fulfillment locations are updated as well as inventory is updated in real-time with the fulfillment location attached. 

Get 50 Orders Free Each Month

Fulfillment module within SKUSavvy:

Fulfillment

Visual Picking:

Visual picking

[kali_curry]

Just an update, this *has* been fixed in Shipstation, which is awesome!

Took some involvement with the parent company, but they have created a Setting in the newest version of their Shopify integration that allows you to check a checkbox in the Store settings to send the Location back to Shopify.

If you're still experiencing this reach out to Support and see if they can upgrade your Shopify/Shipstation integration!

[Moderator-Davis]

Hey there @kali_curry, 

Thanks for bringing this to the attention of the community for us! This is exactly correct 🙂 

[drew3]

I know this is an old post, but I'd like to know where I might find those settings?

To be clear, are we talking about mapping a Shipstation Ship-From location to a Shopify Location?  For instance if I'm in the Shopify Admin, create an order from a specific location, that location (if mapped, of course) will be populated in Shipstation when the order appears?

[CaraAdmin]

Hello @drew3!

Thanks for the post! You can find this in the ‘Additional Features for the Shopify Integration’ section of the Shopify KB. You will need to create new ship-from locations for each Shopify warehouse they use.

If you need help, please feel free to email support@shipstation.com, and customer care will be happy to assist you.

Happy Shipping!

-Cara 

[kali_curry]

This is not working when using the 'Mark As Shipped' option on orders.

The support person I brought this up with actually sent me a link to this thread where *I* posted that it was fixed in 2023, but it's still not working when you use 'Mark As Shipped', and as usual I'm getting the run-around from first tier support who won't escalate the issue so it can actually be fixed.