Amazon Connection

[Lincspp]

We have used shipstation for some time but it appears the connection linking it to amazon went down yesterday and seems to have not been resolved for us?

I have deleted the account and reconnected. 

Removed permission on amazon and then added a new store on shipstation.

Is anyone else in the same boat?

Thanks

[Saj]

Hi. Yes I'm having the same issue 

An error occurred attempting to update orders: 520 : {"message":"Request failed with status code 500","transaction_id":"9ac900d0-5926-4ae0-871a-cdd0a16b3a11"}

[ana_p]

I am having the same issue. Did you find a solution?

[Saj]

HAD A MESSAGE COME THRU

SEEMS LIKE AN ERROR WITH PPL WITH AMAZON STORE

Hi Sajid
 

 
I understand that you have a an error with Amazon order imports.
 
This incident has been reported by numerous users and the escalation team is working to resolve this ASAP.
 
We are treating this matter with the urgency it deserves, and are doing what we can to resolve this issue as soon as possible.
We don’t have an ETA on a resolution, but we’ll notify you as soon as there is an update, or a resolution.
 
Thank you for your patience in the meantime. Please also accept our apologies for any disruption to your activities.
 
Kind regards,

[CaraAdmin]

Hello @Lincspp!

Thank you for posting in the Community! As @Saj mentioned, some users are currently experiencing an issue importing orders from Amazon, which may prevent label creation. Our development team is actively working on a fix, and resolving this is a top priority.

We truly appreciate your patience and understanding while we work to get things back on track!

-Cara
 

[jason_divers]

Is there any update on this issue?

[mark2]

Still getting the issue, it’s going to cause us major problems if it’s not resolved in the next couple of hours.

[CaraAdmin]

Hello @Lincspp!

Thank you all for your continued patience! As of yesterday evening, the issue with Amazon appears to be resolved.

We truly appreciate everyone’s understanding while this was being addressed. If you’re still experiencing any issues, please don’t hesitate to contact our support team at support@shipstation.com so we can take a closer look.

Happy Shipping!

-Cara