Hello @JKing!
Thank you for bringing your issue to the community! A stale browser cache or corrupted cookies can sometimes prevent www.shipstation.com from loading correctly or displaying the login fields.
Using an incognito window is a quick and effective way to test this, and it worked for you—the issue is likely related to cached data or cookies in your regular browser. I recommend using incognito mode or a different browser to avoid interruptions.
In the meantime, try clearing the cache and cookies specifically for shipstation.com in your regular browser. That should help restore normal access.
Let me know if you have trouble—we’re here to help!
Happy Shipping!
-Cara
