cancel
Showing results for 
Search instead for 
Did you mean: 

Both halves of split order moved to batch

david_dean
Contributor

I have an order that was previously split and one half of it was shipped.  I assigned the unshipped half to a batch, but both shipments were moved to the batch, the shipped and unshipped one.  I had to then remove the shipped order in order to proceed with the batch.

2 REPLIES 2

david_dean
Contributor

This problem remains and is very frustrating.  I often need to split orders for a partial shipment, and this problem makes it difficult to add an order that has been split to a batch, as I need to make sure to go into the batch and remove the half of the order that I do not actually want to ship.  

 

As always, this was not a problem in V2 and was introduced in V3.

Hey there! 

 

Thank you for posting in the community! Your patience is very appreciated. 

 

When you see this type of behavior issue between the old version and the new layout, it is our recommendation to get that information with the Support team right away for further investigation. You can reach them via chat widget if your plan allows it or otherwise reach them via email at Support@shipstation.com

 

 

From Moderator Davis, May the force be with you!