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Customs forms are very slow when there are multiple products in an order

store9
Occasional Contributor

In V3, if an order has several items, the customs form UI for international orders is very slow and laggy. Adding/removing item declarations hangs up the interface.

3 REPLIES 3

Moderator-Davis
Moderator
Moderator

Hello there @store9

 

Thanks for posting about this in our community! We are thrilled for you to join us. 

 

I wanted to ask some clarifying questions about the behavior you are describing. Are you seeing this happen on ALL on orders with any multiple items (2 and up) or more so on larger orders? 

 

Thanks in advance! 

 

 

From Moderator Davis, May the force be with you!

store9
Occasional Contributor

We were seeing it with all orders, but it recently seems to have improved. Were some changes released?

howdy @store9

 

We release updates pretty regularly so its very possible! If that behavior returns please always feel free to reach out to the support team so that we can troubleshoot directly on your account 🙂 

 

From Moderator Davis, May the force be with you!