I searched the help section to find out how to instruct Royal Mail to send SMS notifications to the customer regarding their delivery. I found this Royal Mail – ShipStation Help UK. which shows ShipStation have added a additional Royal Mail features but I couldn't find the option with ShipStation. I have tried contact your support team who inform me this function doesn't exist. I have used Intersoft in the past and they were able to enable this feature with Royal Mail but since migrating to ShipStation we have lost this function for our customers
SMS and email notification options
You can indicate in ShipStation if RoyalMail should send an SMS or email shipment notification to yourself or your customer.
You must enter the phone or email address into the provided fields. This will send the details to RoyalMail when you create the label. RoyalMail will use the information to send the notifications. Notifications are not sent by ShipStation.
Hey there @IanMac,
To my knowledge we can and do support the SMS notifications via Royal Mail. I apologize for any miscommunication to the contrary.
The way to utilize this would be to select the RM service you wish to use, then under the "OTHER SHIPPING OPTIONS" section found on the right hand side, input the needed phone number in that field shown. At this time however, it won't pull the phone number directly from the entered address information, so you'll want to add it directly in that field.
I hope this helps 🙂