07-16-2025 01:54 AM
Hello Everyone,
I hope you're all doing well.
I wanted to ask if anyone else is experiencing a similar challenge. We ship from Germany to the UK using GLS under the DDP (Delivery Duties Paid) service. However, within ShipStation, we’re unable to select this service option when shipping to countries outside the European Union, such as the UK and Switzerland.
Has anyone found a workaround or solution to streamline DDP shipping via GLS or UPS in ShipStation for non-EU destinations? Any insights or best practices would be greatly appreciated. The snip of the error is attached herewith.
Thank you in advance for your support!
07-22-2025 12:04 PM
Hello @infotvape!
Thank you for your post in the community! It looks like you were able to connect with support and make some progress on your question. I'm glad to see that!
By default, the Incoterm will be set to DAP. However, if the carrier supports DDP, you can select it using a checkbox during setup. For more details, feel free to check out our Help Center article here:
Does ShipStation support DDP?
Let us know if you have any other questions!
Happy Shipping!
-Cara