Getting "Sorry, our items are not currently available in your region."

[ScottSw]

This was working last week.  I have my Wix store integrated with Shipstation and it is not quoting shipping.  Customer support is not answering their chat.

[bmsinc]

same here.  deleted entire integration and redid the whole thing.  no joy

[undream]

Checkout rates are not displaying for me either (Shopify + Shipstation).   Tried rebuilding zone and rates in Shopify, re-building a checkout rate in Shopify, nothing is working.

Started on April 30, 2025 around 4pm  by my estimation.   Approximately 17 hours so far of it not working so far.

As if there aren't enough things in the world making International shipping a challenge -- now I can't even take an order.

[DGfx]

Same issues here. My customers cannot even choose local pickup for me to invoice them for shipping. It just won't let their order go through!! So frustrating as we are losing business. 

[DGfx]

This is what customer service just told me: 

Oh, I see, I was informed by our team of developers that the issue regarding the checkout is a current issue right now. A common issue.

Rest assured that our developers are working hard to roll out a fix as soon as possible.

I can't provide any estimated time for this, but rest assured that it will be fixed in no time soon as our team is now working on this.

Considering I am losing business, this answer is unhelpful. 

[kiera]

Same here. We've been losing business on this for several days with numerous orders. Customers keep reaching out to us. Now that we have identified the issue, we just deleted the integration and set a temporary flat rate.

Going forward, is it possible for Shipstation to send out an email alert for such a widespread issue with critical impact? And another alert as soon as the issue is resolved?

[DGfx]

We are still having issues even though they sent me an email telling me the issue was resolved. Nope. I had to finally turn off ShipStation so that I could process orders. I hope they credit us for the time we are unable to use their service. 

[CaraAdmin]

Hello @DGfx!

Thank you for your post. We're sorry to hear about your frustration and for the impact this has had on you and your customers.

Our engineering team implemented a resolution on the afternoon of Friday, May 2nd, which should address the issue. If you're still experiencing any problems, please don't hesitate to contact our support team so we can troubleshoot further and document any ongoing concerns. 

We're here to help and want to ensure everything is working smoothly for you.

Happy Shipping!

-Cara

[krios]

Hi Cara, 

I am still experiencing this problem, what can I do?

[CaraAdmin]

Hello @krios!

Thank you for your post in the community! I'm sorry to hear you're still experiencing this issue.

I looked and didn’t see an active support ticket associated with your account, so I recommend contacting our team at support@shipstation.com. This will allow us to properly troubleshoot the issue and ensure it’s fully documented for further investigation.

We appreciate your patience and are here to help resolve this as quickly as possible! 

Happy Shipping!

-Cara