HS CODE AUTOMATIC IMPORT

[CaptCanComics]

This seems like a no brainer - we use Shopify and have both the HS Code and Country of Origin as part of our inventory item. 

When pulling an order into ShipStation it automatcally pulls Title / Description / Qty / Value / Country of Origin and NOT the HS Code. Despite it being a part of the inventory item. HS Code is EXTREMELY IMPORTANT!

This needs to be addressed ASAP. This seems like it should be automatic. 

warren@captcancomics.ca

[CaraAdmin]

Hello @CaptCanComics!

First, welcome to the Community—we’re so glad you’re here! This space is an excellent resource for finding answers, sharing feedback, and suggesting new product features. We hope you find it both helpful and inspiring!

I see that you’ve already reached out to our support team under ticket #8803487—that was absolutely the right step. They’ll be able to troubleshoot why your HS codes aren’t appearing as expected and help get things working correctly.

Thank you for being so patient while they investigate this matter.

Happy Shipping!

-Cara