Label batch stuck on 'Validating'

[david_dean]

I am trying to print a batch of labels and it's just stuck on this popup:

My shipping is stopped until I can figure this out.  Any advice, Shipstation?!?

[david_dean]

I am able to print orders independently so it's a bug in how you are processing batches.

[aviavi]

How did you solve it?

[nate10]

We're having the same issue...

[Moderator-Davis]

Howdy yall, 

If you are are still having batches stuck on validating, please reach out to our support team so that we can investigate directly! We definitely want to make sure you can utilize your batch capability like normal!

[schondsng]

I am having the same issue... whats the fix?

[Manager-Erin]

Hello @schondsng , 

Welcome to the community, we are so happy to have you here with us. 

The first thing I would recommend you try would be to perform a clearing of your browser's cache and cookies. I will link an article below that will help you if you need steps on how to do this. If you attempt this and it still does not resolved what you are experiencing, you will need to reach out to our support team directly as they have access to tools specifically to help in this scenario. 

Performance Troubleshooting

-Erin: Your Friendly Neighborhood ShipStation Community Manager