Making Returns Stick When Marked As Received

[CPRTRAINER]

We need a way for those returns that are outstanding to be marked as received AND stick in the received tab. Currently, when you mark outstanding returns as shipped, they move to the received tab; however, they move back to outstanding as their status gets updated.

Making them stick as received would help our business keep a better track of when the return was dropped off, rather than watching it update to delivered. 

[CaraAdmin]

Happy Shipping!

First, welcome to the Community! We're so glad you're here. This space is an excellent resource for finding answers, sharing feedback, and suggesting new product features—we hope you find it helpful and inspiring!

Let’s see if we can gather more feedback from the Community on how important this feature is. Your idea is fantastic and incredibly valuable.

Happy Shipping!

-Cara

[DGfx]

To add to this, it would be nice to be able to cancel old returns that were never received. Both features would be worthwhile. 

[CaraAdmin]

Hello @DGfx!

Thank you so much for sharing your thoughts on this request! I’ve passed your feedback along to our development team for review. In the meantime, let’s rally the Community to show how valuable this feature would be!

If you’d love to see it added, don’t forget to give it a thumbs up or leave a comment about how it would benefit your workflow—every bit of feedback helps make a difference!

Happy Shipping!

-Cara