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Needs Assistance: Automated Weight Issues

Manager-Erin
Alumni
Alumni

Originally posted by Andy Lehman

 

I am selling fishing jig heads online. The heaviest one is less than 2 ounces and I have set it up as such on ShipStation. However, when customers order 3 or 4 packages, the system automatically sets the package weight as 5 pounds, which is much more expensive. I need help figuring out how to fix this issue.

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