Plaid Verification Forcing SSN Even Though I'm Using a Business Credit Card

[oft22]

Hi everyone,

I'm running into an issue with ShipStation’s merchant verification and I’m hoping someone can clarify the correct fix.

I recently updated the payment method on my account to my business credit card, but now ShipStation is requiring me to complete Plaid verification to remove the $25 spending limit. The problem is that Plaid is only offering SSN or ITIN as verification options — there is no option to verify using my EIN or business information.

From what I understand, Plaid should only be required for bank account verification or for business accounts using ShipStation Balance. Since I’m using a business credit card and operating as an LLC, it seems like my account may be incorrectly classified as an Individual/Sole Proprietor, which is why it’s forcing SSN verification.

Can someone from ShipStation please confirm:

1. How do I get my account classification updated to Business/LLC so Plaid allows EIN verification instead of SSN?

2. Alternatively, can ShipStation Balance be disabled so Plaid verification isn’t required when paying with a business credit card?

I should not be required to provide my personal SSN for business verification, so I want to make sure my account is set up correctly.

Thank you in advance to anyone who’s run into this and can help!

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[CaraAdmin]

Hello @oft22!

Thank you for your post! I apologize for the delay in getting back to you. I checked in with one of our support experts, who connected with our Trust & Safety Team, and they were able to verify your Plaid account successfully.

If anyone in the community experiences issues with verification, please don't hesitate to contact support@shipstation.com. Our agents can review and resolve verification-related concerns more efficiently, which should help prevent similar problems in the future.

If you have any questions, please don't hesitate to reach out.

Happy Shipping!

-Cara