Please remove very old IN TRANSIT orders!

[DunriteDesigns]

I have a weird issue where my In Transit filter suddenly stopped working on 9/27.  Then I hit the Clear Filter button to see them again.  Then I am now seeing stuff that is nearly 2 years old in here.  Can we PLEASE have a way to Change Status on these orders from In Transit to Delivered or something, to get them out of here?

Thanks so much!

[CaraAdmin]

Hello, @DunriteDesigns!

Thank you for sharing your post in the community! I checked in with our support team, and they've provided a helpful video on updating your old intrasite orders, which I’ve attached for your convenience. I’ve also included a link to a Help Center article that offers additional insights. I hope this makes the process smoother for you!

Happy Shipping!

-Cara

[rjnaldemo]

The video link is not available anymore. Please provide a new one. Thanks!

[CaraAdmin]

Hello @rjnaldemo!

Thank you for your post! That link was specific to that merchant’s account, but you can still follow the steps outlined in our Update Shipment Tracking guide to update your in-transit orders.

If you're still experiencing issues, feel free to contact our support team at support@shipstation.com—we’re happy to help!

Happy Shipping!

-Cara