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Purchase Error


Hi, I'm trying to make a shipping label though PayPal, and I keep getting this message saying "Purchase Error - Error creating label from rate. Please refresh the page or try again later." I accepted the auto-correction of the shipping address, and I found and put in the harmonization code for books (4901.99.00), and I’ve tried both Firefox and Google Chrome, but I'm still getting the message! I would e-mail customer support, but of course the help section here doesn’t actually list their e-mail address.



I'm having the same problem.  Did you find out how to pay for the shipping label?

Hello @midcityvideo


Thanks for being a part of our community and for reaching out. In this instance I would recommend reaching out to support to get assistance with this matter. If you are having trouble reaching them through chat you can email us at


-Erin: Your Friendly Neighborhood ShipStation Community Manager