Now I've discovered that ShipStation v3 will randomly sign me out and then reset ShipStation Connect settings. I just changed my printer back but now I can't get the scale to be recognized. The last time I had to restart my PC, looks like I'm back to this mess again. I'm wondering how many orders are being sent out by users with incorrect weights.
I had the same problem, resets atleast twice a day and I had to reset all my printer settings each time but that somehow got fixed. Also had the same problem with printing labels, I wasted 3 hours trying to fix it myself, finally called tech support and it was almost 2 hours with them with remote viewing to solve the issue. I have no complaints with tech girl, but how bad is the problem that it takes almost 2 hours to fix.
Another issue I noticed the last 2 days, I'm very sure the labeling and pricing is wrong. I'm sending parcels that I know I can not ship for that price. Everything looks correct, it gave me a price but once I print the label the shipping cost changes, it drops. It looks like it is not including the Insurance for the order. So a $400 item might be only insured for $100.