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Unable to pass dimensions in custom store

New Contributor


Hello everyone. I'm facing a problem currently. I'm trying to pass the item dimensions from my Custom Store to ShipStation. I can pass them as Options and they will show up as the ones in Box 1 in the pic. But I'm looking for a way to automatically fill Box 2 with the dimensions I pass. Like what happens when we pass weight and it shows up in configure shipment. Someone, please guide me on how to do so. Thanks


New Contributor

I am running into the same issue. I can configure the service mapping to auto populate the shipping method, but the box dimensions do not come into shipstation. I have been back and forth with their support team but this seems to be out of their scope. Hoping someone will have a solution by editing the api.