WHERE is customer service?!

[Ktinamk188]

I responded to an open case over a week ago and they have completely ghosted me. I have also gotten into chat with various customer service reps and they have also completely ghosted me. WHAT IS GOING ON?!

[jeremy_S-and-S]

When you say they have ghosted you on chat, do you mean they aren't responding from the beginning, or that mid-conversation they stop replying?

[CaraAdmin]

Hello @Ktinamk188!

Thank you for your post in the community! The carrier team is currently experiencing a backlog, but I’ve checked on your tickets, and they were in the queue to get an address. Regarding the refund, it appears to have been processed on Monday, September 30, 2025. We truly appreciate your patience and understanding, and we recognize how frustrating this can be for our merchants. Rest assured, we’re working to resolve this as quickly as possible!

Have an excellent rest of your day!

-Cara