WTF!!! 3 Days to implement 2FA.

[Lee-MontiiCo]

As the title suggest, you drop the notice of 2FA on the weekend and say to have it up and running by tuesday during the busiest month of the year for most ecomm companies. Who was the idiot that decided on this???

For the record, i have no issues with this. I think its a good idea. I just have so much other crap going on with our BFCM sale going live on the 14th. Now i have to train my warehouse team how to use 2FA. Most of them haven't used SS yet because they are all new temp hires for BF!

Dumb decision.

[CaraAdmin]

Hello @Lee-MontiiCo!

Thank you for your post in the community! While we understand this isn’t an ideal situation, please know that ShipStation is committed to protecting our merchants with urgency and care.

For your reference, here is a helpful article from our Help Center.

We appreciate you and your business and are always here to listen to your feedback—it helps us improve and better serve you!

Cara

[Lee-MontiiCo]

Hi Cara.
I understand what you are saying. However, 2FA has been around for majority of SaaS systems for 4+ years. Has something undisclosed happened with Shipstation that has forced a very quick turn around?

I don't understand why the team would even consider this in the busiest month of the year. Could have been october, could have been december, just a dumb decision in my opinion.

[gkappel]

That is not a helpful article at all.  Does not say anything about how to actually setup MFA

[wyn123]

you're lucky, I don't even have 2fa option yet

[CaraAdmin]

Hello, @gkappel!

Thank you for your feedback! We’re actively working to improve the article based on helpful input from merchants.

This security measure has been put in place to periodically verify users’ identities upon login, so there’s no additional setup needed. It’s designed to keep your account safe and secure without requiring any opt-in steps.

If you have any additional questions, please let us know!

-Cara