cannot create a return label

[AllWork]

 I cannot create a return label. When I click on the return item checkbox the entire webpage goes blank and I have to back out and reload. I Need to create a return mailer!

[Moderator-Davis]

Hey there @AllWork, 

If you are having trouble creating a return label, please reach out directly to our support team! They are your best option for direct technical assistance. We absolutely want to make sure you can make returns 🙂 

[AllWork]

How do I do that? I keep getting lost in a pool of 'check this article, did it help?' from the 'contact us' button.

I had to replace items twice yesterday without being able to send a return mailer. 

[Moderator-Davis]

Hi @AllWork, 

You can reach out to them directly at support@shipstation.com or via the chat widget! They are standing by to assist.