missing address on the fedex puchase label

[kolokorug]

Hello,

When using the "Rate Shopper" service to purchase FedEx labels for order 112-9479072-1042642, we noticed that the address field was missing. The system allowed us to purchase the label without any warnings.

We believe this is because the "Rate Shopper" service does not show the "address characters exceed 35" warning, which is a feature available when we manually select the "FedEx" service.

This is a critical issue for our business. Please improve the "Rate Shopper" feature to include this important address warning to prevent future errors.

Thank you. 

[CaraAdmin]

Hello @kolokorug!

Thank you for your post in the Community! I’ve connected with our support team, and they’ve created ticket #8746286 so our team can investigate further. You can reference this ticket at any time to check its status. We really appreciate you bringing this to our attention!

Happy Shipping!

-Cara