Currently ShipStation does not include or display the Deliver By Date for Amazon orders. This is a critical piece of information. The ship by is given but that does not help the shipper to select the service to use. The requested shipping service is given but in many cases if you receive an order on Thursday for example at 2pm vs 10pm the requested service will be the same but the shipper may need to select Saturday delivery on the 10pm order and not the 2pm order.
So really what matters is WHEN the customer has to get the items by. That is what should dictate what shipping service is used.
So please add that data field into the feed and display it on orders as it will be helpful.
I am happy to inform that this has been completed!
I still do not see this column?
You are correct that it is not displayed as a column. It is instead, an option that can be added on via the individual store connection's settings, to import as one of the "Custom Fields". You can make this adjustment by Starting at Settings (gear icon in the top right) > Selling Channels > selecting which store you wish to edit > checking the drop down menu in the custom field of your choosing > Select Deliver By Date.
I hope this helps! 🙂
Hi! We added that into the Custom Field and then added the Custom Field to our columns but it's all blank. How do we troubleshoot?
Hey there @shippingitems,
My first recommendation would be to double check the mapping for each (if there are multiple) Amazon store you are importing from as this would need to be adjusted on each of them individually.
If you have double checked that this is mapped out and you're still not seeing that information pass thru on those associated Amazon orders, please reach out to our support team directly so that we can investigate direct examples in your account to get to the root of that behavior 🙂
It worked! First of all, thank you guys so much for the super useful update.
Two things about this update:
1) Time format is split into two, making it a bit hard to sort.
Here are the two formats:
2) Timezone is in UTC, which means we have to calculate backwards one day
For example, the deliver by date shown in ShipStation 11/04/2022 06:59:59 will show as November 3, 2022. It makes sense since 06:59 UTC is 23:59 PST but it'd be more user friendly if it just showed in PST so that we won't have to think about taking off the extra day when calculating the delivery time.
Just having the additional information is great, but if this could get updated it would make things even easier. Thanks again for the update.